MCMC awarded Celcom with Best Consumer Satisfaction

MCMC awarded Celcom with Best Consumer Satisfaction

Malaysian Communication and Multimedia Commission (MCMC) awarded Celcom Axiata Berhad with the Best Consumer Satisfaction Award during the 2016 Public Cellular Service Providers (PCS) Star Rating Award, on 31 October 2017.

Rene Werner, Chief Customer Service and Experience of Celcom Axiata Berhad represent the company received the award from Communications and Multimedia Deputy Minister, Datuk Seri Jailani Johari.

The award greatly signifies the company’s steadfast brand promise to constantly improve customer experience and ensure digital protection as the telco’s utmost priority and importance.

Michael Kuehner, Chief Executive Officer of Celcom Axiata Berhad said during the award ceremony that Celcom is honored to be awarded with such a prestigious award by MCMC as it signifies the telco’s commitment and dedication towards providing awesome customer experiences.

“Our customers are our top priority; hence we endeavor to provide them with the best customer experience whilst ensuring that their personal data is secured and protected. Our team of dedicated and passionate Customer Service personnel are energetic and proactive in assisting customers with their complaints as well as enquiries, with a mindset to turn every complaint into an opportunity to create smiles instead,” he added.

Celcom has 9.93 million mobile subscribers as of Quarter 2, 2017 (2Q17).

Source